The Bawte Agentic Layer
Your customers ask AI first. Make sure it gets you right.
The Agentic Layer runs on your own site, around the clock. It keeps every product fact right for ChatGPT, Claude and Gemini, and lets them start a return, a warranty claim or a registration for your customer.
Right now, AI is answering for your brand. Nobody is checking its work.
answers to “how do I contact you” gave a phone number or email found nowhere on the brand’s site.
That is 59%. In July 2026 we asked ChatGPT, Claude and Gemini about 326 consumer brands and checked each answer against the brand’s own website. Every assistant did it at about the same rate. Read the full study
A parent asked about a broken baby swing. The assistant said
“Phone: 1-844-XXX-1279. This is generally the fastest way to get help, especially for safety issues.”
The brand’s own site says
“Contact Customer Care at 888-XXX-6667”
A real answer from the study, brand not named. That customer calls a number you never published. Then they call you.
It works on your site, every day, so the answer is always yours.
AI agents are the assistants that now answer, and act, for your customers. The Agentic Layer is what they find when they come looking for you.
Every fact, for every exact model
Warranty, setup, parts, care and how to reach you. Each fact is tied to the sentence it came from on your own site or manual. You approve every one, and nothing you have not approved ever reaches AI.
Published where AI agents look
Your approved facts live on your own web address and on your product pages, in a form built for AI to read. Agents can also ask your site a direct question and get the approved answer back.
Checked again every time your site changes
Change a warranty or a phone number and the Agentic Layer notices. It checks each fact again and sends you anything that no longer matches. You also see how often AI assistants read your facts.
More than answers
When the customer needs something done, the AI can start it.
A right answer is the start. The Agentic Layer also gives AI agents a safe way to act for your customer, inside the rules you set.
Start a warranty claim
The agent gathers the model, the purchase date and the problem, then hands your team a claim that is ready to work.
Start a return
The right product, the right order and the reason, sent to you the way your return process needs it.
Register a product
A customer asks about their warranty and leaves registered, so you finally know who owns what.
File a recall claim
Only for the exact product that was recalled, and the remedy ships only to the address already on file.
Add the wallet card
Your branded card lands in their phone wallet, with support and their product details one tap away.
Claim an offer
A coupon or a free gift you set up, claimed in the same conversation.
Your customer stays in control.
Nothing is saved until the customer confirms with a code we email them. The AI never gets a login and never sees anything private. You choose which actions are on.
Your customers never visit Bawte. They just get the right answer, from you.
Your site, your name
Everything is published under your own web address. The assistant quotes you, not us.
Built for your support team
Fewer calls that start with “the AI told me.” More claims and returns that arrive complete.
Set up for you
One click on Shopify or WooCommerce, or one line of script on any other site. We do the rest.
Free check
What AI says about your product today
We ask ChatGPT, Claude and Gemini real questions about two of your models. You get each one’s exact words next to your own page, starting with how to reach your support team.
It is free, and you can judge the answers for yourself. Run online sales? Shoppers ask AI before they buy, too. The same check shows what it tells them.